LATEST ARTICLE
Announcing: Report Issue

At Whiplash, we want to make it right when things don't go to plan. To that end, we're introducing a new feature called Report Issue to make it easier than ever to report a problem. For any order, you'll now be able to report a problem directly in the app. Did the order arrive damaged, or was the packaging material not what you'd prefer? You'll briefly describe the problem, and pending our verification, we'll issue … Read More

Author image
James Marks
14 May 2017
|
PAST ARTICLES
A Fulfillment Journey with Kickstarter, P. 1

This is Part 1 of a series documenting my personal experience on Kickstarter. I started a small personal project on Kickstarter a few months ago. The product is a small rectangle of recycled bike tube with snaps to close around your headphones. I called it Tango, shot a video with my friend @mikeambs, some product shots with @YungRama, and we were in business. As I go through the stages of the campaign, I'll be posting … Read More

Author image
James Marks
29 August 2016
The Twelve Year Overnight Success

When I told my close friends I was starting a fulfillment company, you could see them flinch and try to mask their disappointment. You could almost see the single word forming inside their heads, “WHY??”. They looked at me with something like pity while they struggled to put a good face on it. The thing about Whiplash is that it’s not my first attempt at fulfillment. It’s not even my second. When we … Read More

Author image
James Marks
26 August 2016