Introducing Our Updated Nav

Scheduled for launch Monday October 9, 2017 It looks a lot like the nav bar you know and love, but we've rearranged a few things, to make your lives a little easier. We've moved Ship Notices and Returns to their own tabs: You can now access Items with duplicate SKUs directly from the menu: We've trimmed down the Orders menu, and added a link to our advanced search tool: Don't worry, you can still access … Read More

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Mark Dickson
05 October 2017
Announcing: Expanded Notification Events

Last month we rolled out our new, customizable notifications feature. Since our launch, we've received great feedback and requests to add new notification events. Today we are expanding the list of notification events with some of our most requested events: Order created Order status changed Order paused due to insufficient inventory As with all of our events, these can be subscribed to by any member of your team via any of our supported notification methods … Read More

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Mauricio Gomes
11 September 2017
Announcing: Customizable Notifications

Customizable Notifications has been one of our most requested features and we’re excited to announce its release it today. In its previous form, Notifications was a fairly rigid piece of functionality. You had a main point of contact on your account - and any and all notifications were sent to this email. For some, this worked fine. For many of you, however, you wanted more control over who received what. It makes sense. The … Read More

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Mauricio Gomes
31 July 2017
New Integration: Skubana

At Whiplash we do our best to let our customers lead our development roadmap, tackling the issues that arise for today's modern e-commerce retailers. In line with this approach is our most recent platform integration: Skubana. As omni-channel is moving from the ideal to the norm, retailers need increasingly robust solutions to help monitor and administer their different sales channels, all in one place. Skubana - dubbed, 'Cognitive Commerce' - looks to do just that. … Read More

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Peter Imai
22 May 2017
Announcing: Report Issue

At Whiplash, we want to make it right when things don't go to plan. To that end, we're introducing a new feature called Report Issue to make it easier than ever to report a problem. For any order, you'll now be able to report a problem directly in the app. Did the order arrive damaged, or was the packaging material not what you'd prefer? You'll briefly describe the problem, and pending our verification, we'll issue … Read More

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James Marks
14 May 2017